Terms and Conditions of Use
ACB ILUMINACIÓN, S.L., a Spanish company with its registered office at Camino de Valencia, 104 de Ribarroja del Turia, (Valencia), Spain, with Tax ID no. B-96498233, registered in the Commercial Register, volume 5474, book 2781, general section sheet 27, page V-47458, operates this website.
Agreement and Admissibility
ACB ILUMINACIÓN, S.L. notes that access to and use of the website, all of the domains, sub-domains and directories that are the property of the Company and the products or services that can be obtained from these are subject to the terms and conditions set out in these Terms and Conditions of Use.
Therefore, if you do not agree with these Terms and Conditions of Use, we urge you not to use this website as any use of the website or of the services included in it implies acceptance of the legal conditions set out herein.
Changes to These Terms and Conditions of Use
Unless otherwise specified, the content of this website is the intellectual property of ACB ILUMINACIÓN, S.L. All intellectual property rights arising from this website are legally reserved. Furthermore, access to this website or the use of said website by its users does not legitimise the use or the sharing of its content, as they are the property of ACB ILUMINACIÓN, S.L.
Use of Material and Registered Trademarks
All of the texts, images, sounds, markings, logos, combinations of colour and any other type of element, structure, design or format of presentation of materials that are included in this website are protected by intellectual property laws on behalf of ACB ILUMINACIÓN, S.L. Manipulating and altering this website without the prior consent of ACB ILUMINACIÓN, S.L. is strictly prohibited.
ACB ILUMINACIÓN, S.L. is not responsible under any circumstances for any manipulation or alteration that may have been carried out by third parties.
In particular, reproducing (except for private use), transforming, distributing, publishing, providing to the public and in general any form of abuse of all or part of the content of this website, including its design and the selection and formatting of the presentation of the materials the website contains is strictly prohibited. Only with the express authorisation of ACB ILUMINACIÓN, S.L. can said usages be carried out with express specification that the intellectual property rights belong to ACB ILUMINACIÓN, S.L.
Likewise, the breakdown, dismemberment, improper handling, subcontracting and transmission outside of any form, translation or interference in the IT programs needed for it to function, be accessed and be used via this website is prohibited. Users of this website may not delete, alter, divert or manipulate any protective tool or security system installed on this website under any circumstances.
Users undertake not to reproduce the website in any manner whatsoever, not even as a hyperlink, or its contents, except with the express, written consent of the data controller.
The links on this website may take the user to other websites managed by third parties over which ACB ILUMINACIÓN, S.L. does not exercise any control. ACB ILUMINACIÓN, S.L. is not responsible for the contents or the conditions of said websites. Even when they are accessed via this website, this does not imply that ACB ILUMINACIÓN, S.L. recommends or approves their content.
This websites offers users links to technical devices, directories and search tools that enable users to access web pages and/or websites that belong to and/or are managed by third parties. ACB ILUMINACIÓN, S.L. checks the contents of said websites when creating a link to them, always with the good faith that they comply with the legislation in force. However, ACB ILUMINACIÓN, S.L. is not responsible for the approval of, nor does it consider its own, the services, contents, information, data files or any other material available on said websites under any circumstances. It does not monitor or consider itself responsible for the approval or the consideration of subsequent changes that may be made to said material.
ACB ILUMINACIÓN, S.L. permits links to specific pages within the Website (home, categories, products etc.), but expressly prohibits links to email addresses owned by the Company or the use of “hotlinking” (direct links to media archives including but not limited to: pdf, jpg, png etc.) to media archives owned by the Company, except with the express written authorisation.
Limitation of Civil Responsibility
ACB ILUMINACIÓN, S.L., its representatives, members, professionals and employees are not responsible under any circumstances for the use that users may make of the information and the contents of this website or of other contents that may be able to be accessed from this website.
The continued access to, correct visualisation of, ability to download from or usefulness of the elements and information contained in the website which may be impeded, made difficult or interrupted by factors or circumstances outside of the Company’s control is not guaranteed. The Company is not responsible for decisions that may be made as a consequence of access to the content or information offered.
The service may be interrupted or the relationship with the User may be clarified immediately if a use of the Website or any of the services offered on the Website is detected that is contrary to these General Terms and Conditions of Use. We are not responsible for any damage, harm, loss, complaints or costs derived from the use of the Website.
The contents of this website cannot be considered sufficient to make decisions about the services on offer. The images shown may differ slightly from the reality. The contents of this web page should not under any circumstances replace the recommendations of the professionals that are required in each case and which are based on the knowledge and analysis of the circumstances of each case in particular.
ACB ILUMINACIÓN, S.L. undertakes to take all measures necessary to guarantee the User the absence of viruses, but is not able to ensure said absence of viruses or other harmful elements that may have a negative effect on the computer system, electronic documents or files of those who use this website. ACB ILUMINACIÓN, S.L. is therefore not responsible for any harm said elements may cause to users or third parties.
ACB ILUMINACIÓN, S.L. cannot guarantee the absence of technical errors and does not assume any responsibility in this respect for harm that may be caused by a lack of connection and access errors caused by a disconnection, a crash, an overload or a network failure that cannot be attributed to ACB ILUMINACIÓN, S.L.
Jurisdiction and Applicable Law
The applicable law in the event of disputes or conflicts in the interpretation of these Terms and Conditions of Use, and any questions concerning the products and services offered shall be Spanish law and shall be submitted to courts located in Valencia.
ACB ILUMINACIÓN, S.L. and the User agree to be subject to the Spanish courts located at the address of the registered office of ACB ILUMINACIÓN, S.L., expressly waiving any other legal authority to resolve conflicts that may occur or that are linked to these Terms and Conditions of Use.
ACB ILUMINACIÓN, S.L. reserves the right to take the legal actions available to it to request that users be declared culpable for the failure to comply with the provisions set out in herein.
Should any provision of these General Terms and Conditions of Use become unenforceable or void by virtue of the applicable legislation, or as a result of a judicial or administrative resolution, this condition of being unenforceable or void does not result in these General Terms and Conditions of Use becoming unenforceable or void as a whole. In these cases, the Company shall modify or substitute said provision with another that is valid and enforceable and which, as far as possible, achieves the objective and purpose reflected by the original provision.
Actions in the Event of a Breach
ACB ILUMINACIÓN, S.L. reserves the right to take the actions afforded to it by law to demand performance of the responsibilities arising from a breach of any of the provisions of these General Terms and Conditions of Use of the Website by a User.
If users violate or breach any of these General conditions, www.acbiluminacion.com reserves the right to warn the user, change or delete content published by the user on the website or the blog, or, where appropriate, block the user’s account on www.acbiluminacion.com.
Navigation on the website, the use and/or the purchase of any of the products displayed on www.acbiluminacion.com are subject to user’s/buyer’s full acceptance of all of these General Contracting Terms and Conditions, the General Terms and Conditions of Use of the Portal and, where appropriate, the Specific Terms and Conditions which may be established where appropriate. These General Contracting Terms and Conditions are protected by that set out by Spanish Law 34/2002 on Information Society Services and E-Commerce; Spanish Law 7/1998 on General Contracting Conditions; Spanish Royal Decree 1906/1999, regulating Telephone or Electronic Contracting with the General Terms and Conditions enacting Article 5.3 of Spanish Law 7/1998, and any other rules that are legally applicable.
Registration and Access:
Registered users or buyers are responsible for ensuring that the information that they provide for their registration is complete, true and correct. Users may access their recently completed and/or sent requests in the password-protected area. This user area also enables users to change, manage and save their personal information on www.acbiluminacion.com.
All of the descriptions and information about the products displayed on www.acbiluminacion.com is provided for information purposes only. The photographs, data sheets, plans and videos of the products available which aim to provide as much information as possible for buyers on all of the products may, in some cases, contain errors that www.acbiluminacion.com will attempt to resolve in good faith.
Purchase Requests in:
Any order requests for products by ACB ILUMINACIÓN found on the website are submitted via the shopping basket area and must be confirmed by ACB ILUMINACIÓN via their own website.
Prices and Shipping Costs:
The price indicated online at the point at which the order request is made is the valid price unless there is an error in said price. In any case, www.acbiluminacion.com reserves the right to change the prices of the products available at any time without prejudice to the fact that these will be billed at the price that is valid at the point at which the request is submitted. The prices are in euros and do not include VAT or equivalence surcharge. They do include the WEEE ecotax.
These amounts do not include the product shipping costs. However, there are no shipping costs on orders over EUR 300 to be shipped to the Spanish peninsula or Balearic islands, on orders over EUR 600 to be shipped to the Canary Islands and Andorra or on orders over EUR 400 to be shipped to Portugal. Shipping costs of between EUR 8.50 and EUR 50 will be charged on orders below this amount depending on the weight and volume.
There are no shipping costs on orders over EUR 400 to be exported to Europe. Shipping costs of between EUR 19 and EUR 70 will be charged on orders below this amount depending on the weight and volume.
For other destinations, the goods are generally sent ex-works or the shipping conditions are negotiated separately with each client.
A rough estimate of the shipping costs can be obtained on the website, but this is just an estimate. The exact amount will be shown online when the order is sent by the commercial department.
ACB ILUMINACIÓN, S.L. ships its products to the entire Iberian Peninsula, the Balearic Islands and Portugal within the delivery times indicated for each product. For shipments to the Canary Islands, Ceuta and Melilla, the estimate of the shipping costs shown online includes the cost of shipping (of the package) and the cost of the Single Customs Declaration but does not include any customs charges that may arise from the collection of the package at the destination (both the 7% taxes for collecting the goods and the customs clearance tax – Single Customs Declaration on import).
The products we sell do not include bulbs except in the case of the models where we expressly indicate this.
The payment method shall be that negotiated between the Company and the Client. However, the Client may choose to use a different method provided the Company is contacted in advance and agrees to this.
The goods supplied shall remain the property of the Company until full payment for them has been received, even if the goods have been sold to a third party.
Where available, cash-on-delivery payments are subject to an additional charge.
The goods supplied shall remain the property of the Company until full payment for them has been received, even if the goods have been sold to a third party
Delivery of the Product:
ACB ILUMINACIÓN, S.L. undertakes to manage the shipment of the product to the buyer, to the address indicated by the user during the purchase process, in a correct manner. It is the USER’s responsibility to ensure that the delivery is made to the address provided during the working hours of the courier companies that make the deliveries. In this sense, www.acbiluminacion.com reserves the right to cancel the request if the shipment cannot be made at the responsibility of the client if they cannot be found at the address indicated at the planned time. In this case, www.acbiluminacion.com shall reimburse the amounts paid by the client except for the shipping costs, which shall not be reimbursed and shall be borne by the buyer.
The shipment shall be considered to have been effectively carried out from the moment at which the product has been made available to the client at the shipping location indicated. If the product or products sent have any defects when they are delivered, the client must report them within a maximum of 24 hours, in writing, to [email protected], providing as much information as possible about the defect and attaching photos of the broken part of the product.
If you wish to change or cancel your order after you have submitted it and the agent has not yet confirmed your order, contact ACB ILUMINACIÓN, S.L. as soon as possible on +34 96 277 90 21, or send an email to the relevant commercial department:
- Spain: [email protected]
- France: [email protected]
- Italy: [email protected]
- General export: [email protected]
Provide as much detail as possible about why you want to change the order. If the request to change the order is received after it has been confirmed by the ACB ILUMINACIÓN agent, the change/cancellation cannot be processed as the order is already in the preparation phase. Returning the product will not be a problem, but the shipping costs of the return shall be borne by the client (buyer) and will therefore not be reimbursed.
No returns or complaints will be accepted more than 24 hours after receipt of the goods.
If any user of the www.acbiluminacion.com portal wishes to have a consultation or make a complaint, they can contact the Customer Services Department at www.acbiluminacion.com from Monday to Friday from 9am to 2pm on +34 96.277 90 21, via email on [email protected] or by completing the contact form on the Website. We will respond to your request as soon as possible.
All of the items and products sold in our online ship have a two-year guarantee from the date on which the product is delivered. It is important to keep your purchase invoice as you will need it for any checks, changes or returns.
It is important to highlight that deficiencies in the product caused by negligence, impacts, improper use or changes, unsuitable pressure, incorrect installation of the products and products subjected to normal wear and tear are not included.
In those instances in which the use of the legal guarantee is justified, www.acbiluminacion.com shall determine whether to repair or replace the item, reduce the price or refund it under the legally established terms.